Payment & Security
Vos informations de paiement sont gérées de manière sécurisée. Nous ne stockons ni ne pouvons récupérer votre numéro de carte bancaire.
Politique de remboursement
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contactdiakbaye@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contactdiakbaye@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactdiakbaye@gmail.com.
Our Return & Refund Policy
We want you to love your purchase! However, if you're not completely satisfied, here’s how we handle returns and refunds:
Return Policy
We offer a 30-day return policy, giving you 30 days from the day you receive your order to request a return.
Return Conditions
To be eligible for a return:
- The item must be in its original condition (unworn, unused, with tags, and in its original packaging).
- Proof of purchase, such as a receipt, is required.
Important: Items sent back without prior approval will not be accepted.
For any questions about returns, feel free to email us at contactdiakbaye@gmail.com.
Damages and Issues
We take product quality seriously. Please inspect your order upon arrival and let us know immediately if:
- Your item is defective,
- Your item arrives damaged, or
- You receive the wrong item.
Contact us right away at contactdiakbaye@gmail.com so we can resolve the issue promptly.
Exceptions / Non-Returnable Items
Unfortunately, certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants).
- Customized or personalized items.
- Personal care products (e.g., beauty products).
- Hazardous materials, flammable liquids, or gases.
We also do not accept returns for sale items or gift cards.
If you have questions about the return eligibility of a specific item, don’t hesitate to reach out to us.
Exchanges
If you’d like a different item, the fastest way is to:
- Return your current item (following our return process).
- Place a new order for the item you want once the return is approved.
European Union Customers
For orders shipped to the European Union, you have a 14-day cooling-off period. This means you can cancel or return your order within 14 days, for any reason and without justification.
To qualify, the item must be:
- In the same condition as you received it (unworn, unused, with tags, and in its original packaging).
- Accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we’ll notify you if the refu
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contactdiakbaye@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contactdiakbaye@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactdiakbaye@gmail.com.
nd is approved. If approved, we’ll process your refund to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card provider to process and post the refund.
If you don’t receive your refund within 15 business days of approval, contact us at contactdiakbaye@gmail.com for assistance.
Thank you for shopping with us! If you have any questions or concerns, our team is here to help at contactdiakbaye@gmail.com.